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Ticket Cancellation Policy
Ticket Cancellation Policy
Effective Date: November 2023
1. Introduction
This Ticket Cancellation Policy outlines the terms and conditions for canceling tickets purchased through The Equanimity Festival. By purchasing a ticket from The Equanimity Festival , you agree to abide by this policy. Please read this policy carefully before making a purchase.
2. Cancellation Requests
2.1 Cancellation Period
You may request a ticket cancellation at any time after purchase, subject to the terms and conditions outlined in this policy. The date and time of the cancellation request will determine the applicable cancellation fees or refunds.
2.2 Methods of Cancellation
Ticket cancellation requests can be made through our website:
3. Cancellation Fees
3.1 Refund Eligibility
The refund eligibility for ticket cancellations is determined based on the following criteria:
- The time of the cancellation request.
- The type of ticket purchased.
- The terms and conditions of the specific event, transportation, or service.
3.2 Cancellation Fees
The following cancellation fees may apply:
- Cancellation requests made 100 days or more prior to the event or service date: 100% of the ticket price may be deducted as a cancellation fee.
- Cancellation requests made within 60 days of the event or service date: 80% of the ticket price may be deducted as a cancellation fee.
- No refund will be provided for cancellations made within 30 days of the event or service date.
4. Refunds
4.1 Refund Processing Time
Refunds will typically be processed within 7 business days after receiving a valid cancellation request. The actual time may vary based on your payment method and the volume of refund requests.
4.2 Refund Method
Refunds will be processed using the original payment method used to purchase the ticket. If a refund is not possible via the original payment method, we will work with you to find an alternative solution.
4.3 Partial Refunds
In some cases, partial refunds may be provided, based on the cancellation fee schedule outlined in Section 3.
5. Event-Specific Terms
For services linked to an event provided by The Equanimity Festival, please refer to the specific event or service page on our website or the terms and conditions provided by the event organiser or service provider.
6. Force Majeure
In the event that ticket cancellations are due to unforeseen circumstances, such as natural disasters, government restrictions, or any other force majeure event, the cancellation policy may be adjusted accordingly. In such cases, we will make reasonable efforts to provide appropriate refunds or alternative arrangements.
7. Contact Information
If you have any questions or need further assistance regarding ticket cancellations, please contact our customer support team at hello@equanimityfestival.com
8. Changes to the Policy
We reserve the right to update and modify this Ticket Cancellation Policy at any time without prior notice. It is your responsibility to review the policy periodically to stay informed about any changes or updates.
By purchasing a ticket from The Equanimity Festival, you acknowledge that you have read, understood, and agreed to this Ticket Cancellation Policy.